Pine River Institute (PRI) values its relationship with its students (including potential students), their parents, and alumni, and is committed to the protection of their personal information. Accordingly, we adhere to the privacy principles that have been developed in accordance with the Personal Information Protection and Electronic Documents Act (Canada).

Read PRI’s Confidentiality Policy here.


Personal information is any information that can be used to distinguish, identify, or contact a specific individual. This information can include an individual’s opinions or beliefs, as well as facts about, or related to, the individual. Business contact information and certain publicly available information, such as names, addresses, and telephone numbers (as published in telephone directories) are not considered personal information.

We may collect the following information:

  • Names, addresses, phone numbers and email addresses, business contact information
  • Credit card information to process and receipt
  • Ages, birth dates
  • Donor information / contact history. Pine River Foundation (PRF) is committed to protecting the privacy of its donors, volunteers and other supporters. Read Pine River Foundation’s Privacy Policy 
We collect, use, and disclose Personal Information concerning our students, their parents/guardians, and alumni for the following reasons:

  • to assist in communicating with the students and parents/guardians. This would include, without limitation, administering tests, evaluation and accreditation, contacting students and parents/guardians about upcoming events and activities, and collecting information to assist us in carrying on our activities;
  • to assist in communicating with and maintaining contact with our alumni. This would include, without limitation, collecting information to evaluate our program and/or client outcomes;
  • to maintain student files;
  • to process student billing and fees
  • for emergency medical reasons; and
  • any other purpose required by law


Our staff sign confidentiality agreements and safeguards are in place to ensure that personal information is not accessed, disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered.  We also take measures to ensure the integrity of the information is maintained and to prevent its being lost or destroyed.  

We use password protocols and secured websites to protect personal and other information we receive.

We regularly review our privacy practices for our various activities and update our policies.

Clients of Pine River Institute have the right to:

  • see and ask for a copy of their health information
  • ask us to make corrections to inaccurate or incomplete health information
  • be informed if their information is lost, stolen or shared with someone without authorization
  • change their mind if they previously gave PRI permission to use or share health information


We may use your Personal Information to communicate for such purposes as responding to your requests and communicating with you (e.g. providing you with e-mails, newsletters or other information you request).

Except as set out in this policy, we will not sell, transfer or otherwise disclose any of your personal information to any third party without your consent.  We must provide those third parties in response to a search warrant or other legally valid enquiry or order to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.


Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use properly or have a different behavior on some areas of our Site.


Questions or complaints about Pine River Institute’s privacy practices may be addressed to:

Privacy Officer, Pine River Institute

180 Dundas St. W. Suite 1410.

Toronto, ON  M5G 1Z8.

PHONE:  416-955-1453


You may also make a complaint to the Information and Privacy Commission of Ontario (IPC), by calling 416-326-3333 or by visiting their website at: